About

Havoc baggage started in 2012 as an idea: make my own bag because what I wanted didn’t really exist. Our goals now are the same as they were then; create the best possible courier bags possible. We use only the best possible materials to ensure that each bag performs expertly. Every bag is made by hand in Chapel Hill, NC.

About the Builder

Dustin Tompkins is a life-long fabricator and lover of bicycles. In addition to running Havoc Baggage, he is the Service Manager at Durham Cycles in Durham, North Carolina. He enjoys mountain biking, occasional road rides, and touring whenever possible (which these days isn’t so often). He lives in Chapel Hill, North Carolina with his wonderful fiance, Ilene, and their two cats; Nettle and Ash.

Lead Times

All products not in the Ready Made section are made to order, and can take a little time to make. General lead times are 1-2 weeks for accessories, and 5-6 weeks for bigger bags. If you have any questions or special needs, please contact me.

Returns

We want you to be happy with your purchase with us, and offer returns or exchanges on any defective products purchased from our shop (including shipping). We do not offer returns or exchanges on custom orders. Anything custom ordered to your specifications are made specifically for you, and once we receive payment and begin manufacturing it, cannot be returned. Returns or exchanges for all other new, unused products (shipping excluded) will be accepted within 30 days of purchase.

Warranty

We guarantee our products 100%, and offer free repair for any issued that arise from manufacturing defects.  This means that if seams pull apart, stitching breaks, or anything like that, send it back and we will repair and send it back to you free of charge. This does not cover damages caused by non normal means, such as cutting from knives and other objects, or from fabric wearing out after years of heavy use. These repairs can be done on a case by case basis for a nominal fee. Please use the Contact Page  to send any requests for repair.